Shipping

How much is shipping?
New Zealand Urban $4 signature required courier. This includes insurance to the maximum value of $1500 per parcel.

New Zealand Rural $5 (unfortunately they don’t offer a signature required option, but it is tracked till it gets to your local rural delivery person… if this is an issue for you please provide a urban address for delivery or contact me and we can organise it through Courier Post with insurance for a small surcharge of $4 extra)

All NZ courier companies allow a 7 day query. So if your item has been sent and not received within the 6 days, PLEASE contact me ASAP so I can track it and start an investigation. For more details you can see the claim process here:
Courier Post claim process, please note I DO hold extra insurance for my parcels with this company as typically Jewellery is not covered. One of the great things about Raspberry Jelly. 😀

Unfortunately as of November 2015 NZ Post no longer accept untracked international jewellery parcels. Therefore Orders for Australia is NZ$27 tracked. Else where in the world is $47.

On occasions I do offer free shipping, however this offer is only available for NZ orders.

Tracking my order.
Urban address are couriered to you with Courier Post – when I ship it you will see a tracking number and this can be tracked via http://www.courierpost.co.nz/.  Your item must be signed for so please be aware of this with the shipping address given.

Large items and Rural Deliveries are  couriered via Pass the parcel and can be tracked via http://www.passtheparcel.co.nz/customer/track.html

Why so much packaging in my parcel?
Most of the items I sell are small and due to a couple of items being lost, I have discussed with the courier that if I bulk them out they are less likely to go missing. I do get signed courier anyway and it is tracked.  Since starting this I am not aware of any missing parcels.

Most of my packaging is recycled from parcels that have come in. I do not go and buy bubble wrap etc where possible. I do make sure it is clean, but I don’t see the need to purchase more plastic than is necessary.

How long will it take to process my order and to receive it?
Whilst every effort is made to make sure the stock quantities and prices are accurate.  I do reserve the right to backorder items that are found to be out of stock or adjust incorrect pricing.  This will be in discussion with you.

I will try to process your order within 48 hours* (business hours) after payment has been received for all premade items.  I will contact you if this is not possible.

*Hand-stamped and customised items will take 2 – 4 weeks in production, please allow this in your time-frame.

North Island deliveries will be 1 – 2 days

South Island Deliveries 2-3 days

Rural Deliveries 3 days

Australia 3-6 working days – but allow 9 days.

It is the buyers responsibility to provide accurate shipping address.

INTERNATIONAL
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Jewellery by Raspberry Jelly is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Please check out the Terms and Conditions for all Hand-Stamped items conditions as this page reflects information relevant to all hand-stamped purchase conditions.