Terms and Conditions of Sale

The following Terms and Conditions apply to the use of our Web site, facebook page and any other site under the name Raspberry Jelly or RJ Jewellery; as well as all transactions conducted through the sites.

STOCK

Whilst every effort is made to make sure the stock quantities and prices are accurate.  I do reserve the right to backorder items that are found to be out of stock or adjust incorrect pricing.  The colour of these items photographed may appear slightly different in person due to screen and camera calibration, this is beyond my control… if the colours end up unsuitable, please refer to the returns clause below.

The price of silver and gold continues to fluctuate. I reserve the right to alter/increase our pricing accordingly without notice, when restocking our supplies.

Please be aware the turn around from ordering to receiving your item may be a 4 week period. Please advise if you would like it quicker and I will try my best.

PAYMENT

All orders are ‘paid in advance’ sales.  I do offer payment options of credit cards, internet banking and laybuy.

Laybuys – Please refer to the separate terms and conditions for Laybys.

During Sales it is expected that all payments of purchases are made in full within 5 days, unless discussed with me prior.

ABANDONED CART

The Abandoned cart feature is available only once per customer/address. The discount is only available for 48 hrs after email has been sent. The discount is not available on ‘sale’ items, only RRP.

SHIPPING

Please refer to this page for all Shipping answers.

GIFT WRAPPING

There is an available extra service for giftwrapping available. For a small surcharge I will add a printed vellum note from you (tell me what you’d like written in the personalisation part), with an organza Ribbon. This will wrap around the giftbox or bag that your items arrive in.

BULK ORDERING

If you would like to purchase an item in bulk, I am happy to negotiate a reasonable discount. Please touch base via email or the contact form to discuss further.  Samples may be sent during the negotiation phase. Until the order is confirmed and paid in full, these samples remain the property of RJ Jewellery.  If you decide to not go ahead with the purchase, but wish to keep the samples, payment to cover these will be expected and will be invoiced.

HAND STAMPED JEWELLERY

Each piece is lovingly made by my own two hands…

Choosing your design

Choice of Metal – I do not hold high levels of metals in stock.  If your design uses a ‘non-common’ piece, this may be required to be ordered in.  This may delay your piece by up to 10 days.

Birthstones – there are currently 5 options available.

  • Swarovski Crystals
  • Swarovski Drops
  • Swarovski Pearls
  • Real Gems
  • Flat (glued to piece with a quality jewellery glue) crystals

Fonts – I currently have 6 fonts available.  Please advise at ordering if you have a preference or use of case. Alternatively, it will appear as in the photo of the design you chose or what will fit.

Your own design – If you would like a piece made for you that isn’t currently listed, please make contact with me via contact tab, email or messaging via facebook.

Hand Stamping is an art form and is unique to every piece.

As each letter is individually hand stamped on to the piece the depth of the impression and the alignment of characters and spacing may vary slightly from one character to the next.  These attributes should be considered part of its personal character’ rather than a defect.  It is completely different to engraving.  If you are looking for a perfect piece then hand-stamped jewellery may not be for you.

Working with a hammer will sometimes causes scratches or tiny imperfections on the metal. This is normal for hand stamped jewellery. This is more common in the rustic metals like: aluminium, copper and brass. (hence the name ‘rustic’). I do polish up the pendants to eliminate some of these.  One way to ‘hide’ imperfections is to ask for a brushed finish or a hammered/dimpled finish.

I do use Renaissance Wax on some items. It is a brand of microcrystalline wax polish that is widely encountered in antique restoration and museum curation. This has several objectives: to produce a barrier that excludes moisture and oxygen from the metal surface, to ensure against further introduction of contaminating elements by handling, and to provide a protective layer over anti-corrosion undercoatings. Please advise during ordering if you do NOT want this wax applied to your piece of jewellery.

I stamp many different metals…

Sterling Silver, Silver Filled, Gold Filled, Rose Gold-filled, Bronze, Pewter, Alkeme, Aluminium, Bronze, Nickel Silver, Brass and Copper. Some metals are softer than others and I cannot in any way guarantee that it will be more defined or not, that is why each piece is unique.  Whilst where possible I use a lower gauge (thicker) and high quality metal, I am unable to stamp both sides as the impression is deeper than engraving, so it may leave may show a slight impression on the opposite side.  You can add another disc with the extra information though.

Unless stated or discussed with you personally all pendants will come with a Sterling Silver (925) (or metal matching) chain.  All Chains will have a 1 month warranty on them. If your necklace breaks within the 1 month period, I will replace it for free with a new one. The 1 month period starts 1 week after it’s been mark shipped.

Due to the custom, personalised, handmade nature of my creations, they cannot be exchanged or refunded. However if I have made a spelling error, then I will correct the error at no charge.  Hand-stamping is a time consuming practice, and I make every effort and care to make your piece special.

As this is a fledgling business all orders will have photos taken of them and may or may not be used as promotional material.  Please advise at time of ordering if this is not suitable with you.

Chains, Charms, Gemstones and Birthstones may vary in style since I do not make those. They come from the manufacturer; variations to the photos are to be expected.

Please be aware that small pieces/parts of the jewellery such as the birthstone jewels may be a choking hazards to young children. It is your responsibility to adequately supervise all young children around the products purchased.

Competition winners:
All winners of competitions are  bound by these terms and conditions as well as the Giveaway Terms and Conditions.

Reward Points:
Rewards points are a purchase based reward system.
All members will be allocated a single point per $25 spent. Points are equal to $1 and can be redeemed on further purchases.
Points can start being redeemed once a total of 1 points have accumulated. The maximum amount of points that can be acquired in one transaction is 20.
These conditions may be altered from time to time, but the points received to date will remain intact.
Points may expire within 12 months.
Cash in refers to applying the balance to future purchases on the RJ Jewellery Website. This is not a cash reward, but a discount on purchase.

Copyright

All content appearing on this Web site is the property of:

Miranda Whitwell

Trading as RJ Jewellery of Tauranga, NEW ZEALAND

Copyright © 2014 Raspberry Jelly. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational/ordering from our site purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2013 Raspberry Jelly. All rights reserved.